Terms & Conditions

If you alter your booking

We shall try to help, as far as possible, particularly in extenuating circumstances. However, late changes to numbers travelling, and to your holiday itinerary, may not be possible to arrange with our service providers. Alterations should be notified by the party leader, as soon as they arise and will incur a booking amendment fee of £30 per amendment, plus any charges incurred by us.

IMPORTANT: Cancellation and Amendment Fees from time to time charged by CROSS CHANNEL OPERATORS will be passed on to customers. You will be invoiced for all supplements payable on the ticket price, where applicable.

NOTE: THE TIMES SHOWN ON YOUR HOLIDAY DOCUMENTS should be respected. You may be asked to pay extra when checking in if you do not respect your booked itinerary.

If you cancel your booking

Should you, or any party member, cancel your booking for any reason, the following charges will be applied by World Golf Tours:

• Up to 8 weeks from departure loss of 20% deposit
• 6-8 weeks from departure loss of 30% of holiday cost
• 4-6 weeks from departure loss of 45% of holiday cost
• 2-4 weeks from departure loss of 60% of holiday cost
• within 2 weeks of departure loss of 100% of holiday cost

Cancellation of any cross-Channel ticket will incur a minimum fee of £30, irrespective of the notice given to World Golf Tours. Refunds of holiday payments are at the Directors’ discretion and will only be given in the absence of any insurance claim and once we are certain that all cancellation costs have been met.

If we alter your booking

It is extremely unlikely that we shall have to alter your World Golf Tours holiday. We will contact you immediately with any minor changes to your itinerary (e.g. tee times, crossing times) advised to us by our service providers. If arrangements have to change significantly, we will advise you of the changes and you have the option either to continue with the revised arrangements or to cancel your holiday and receive a full refund.

If we cancel your booking

In extreme and unforeseen circumstances, we may be forced to cancel your holiday. In the unlikely event of this happening, you will receive a full refund of all monies paid. If cancellation arises after you have paid for your holiday in full, we will give you a compensatory payment of £20 per person booked.

“Force Majeure”

We will not compensate alterations or cancellations resulting from ‘force majeure’. This includes acts of war, riot, industrial dispute (industrial disputes leading to port or terminal closures), terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or any other circumstances which may be considered as such.

Our Responsibilities

We are concerned to offer holidays which are of the standard and content described in any written publicity and on our website and to ensure that all services offered reach a reasonable standard. If any part of your holiday is not as promised and as a result, you fail to enjoy your holiday, we will pay you appropriate compensation. However, our liability is limited to a maximum of the original holiday cost of the person(s) affected.

We accept responsibility for death, injury or illness, resulting from the proven negligence of our employees, service providers and subcontractors, other than cross Channel operators, acting in the scope of their employment to provide your holiday. However, where death, illness or injury arise which are proven to be your fault or the fault of a supplier not connected with the provision of your holiday in all destinations we offer, we cannot be held responsible. All tickets issued by Eurotunnel, P&O Ferries, DFDS & LD Lines are subject to the conditions of carriage of the carriers.

Ziptime Limited cannot accept any liability for injury, damage, loss or expense resulting from delay, act or omission on the part of any carriers’ employees. The cross Channel operators & Eurotunnel featured in this brochure assume no responsibility for the contents of any brochure or website. Holidays rely on the timetables of our chosen cross Channel operators. We have no direct control, in the event of delays or re-scheduling. This being the case, any meals or accommodation which may be provided, should a delay occur, will be at the carriers’ discretion.

Should you have a problem

If, during your stay, you should have a complaint, please bring it to the direct attention of your local hosts/hotel manager. Any problem unresolved during your holiday should be drawn to our attention, in writing, within 28 days of the end of your holiday.

Passport Requirements

A full 10 year passport is necessary for all holidays involving travel abroad. More information can be found at www.gov.uk. Holders of non-British passports and/or British passports issued overseas should check whether they require any special permits or visa for visiting destinations we offer.

It is your responsibility to be in possession of a valid passport/visa. Visas are required for entry to Turkey, payable on arrival at the airport. We cannot accept liability or consider refunds for customers who are unable to travel because their travel documentation is insufficient or incorrect.

Insurance

World Golf Tours STRONGLY ADVISES THAT ALL TRAVELLERS HAVE SUITABLE TRAVEL INSURANCE

The EHIC (Emergency Health Insurance Card) currently entitles you to state-provided medical treatment if you fall ill or have an accident in any EU country, or in Switzerland, Norway, Iceland and Liechtenstein. The UK is currently in a Brexit transition period with the EU until 31 December 2020, during which your EHIC will remain valid. From this date the EHIC will no longer cover you for medical treatment in EU countries therefore it is vital that you obtain private travel insurance.

Our Prices

Once a deposit has been paid, the price of your holiday is guaranteed, except for any increases caused by government action or fluctuation in exchange rates.

For any surcharges of less than 2% of your holiday costs you will not be charged. Should we have to impose a surcharge of 8% or more of the cost of your holiday, for whatever reason, you may cancel your booking and a full refund of all monies paid will be made.

Special offers/group discounts may be available from time to time. Special offers may only relate to specific dates/destinations and you may need to confirm your booking within a limited time frame to benefit from such offers.

We will always quote the price of your holiday at the time your booking request is made and confirm this in writing.

Entry to golf courses

We would advise our clients that the golf clubs reserve the right to refuse entry, or to eject any person/s who do not have a handicap certificate, or who do not observe rules of dress or etiquette, or who are under the influence of alcohol. If you are late for your allocated tee time, golf courses will endeavour to allow you to play, but this cannot be guaranteed. Some clubs INSIST on knowing customers’ handicaps BEFORE accepting the booking. Golf courses reserve the right to make up all tee times to four-balls.

 Ziptime Limited accepts no responsibility for any resultant loss of green fee in any of the above circumstances.

General comportment during your holiday: We accept no responsibility for our travelling customer’s inability to participate in the whole itinerary as arranged, as a result of refusal by our suppliers or their agents to welcome you to their establishment, or due to unacceptable or inconsiderate behaviour.